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Features / Usability


Tracker/Plugin Question

posts: 130

Turning to the tikiwiki community once again for some help.....I am using 1.10

I am building an internal tech helpdesk ticket/techlog type application within tikiwiki using the tracker feature. I only want staff to be able to see there groups tracker entries, not everyone. Right now the angle I am taking is that I make a seperate wiki page using the trackerlist plugin and then filter for a specific group.

Is there a more efficient way to do this? Could I just make one wiki page using the trackerlist plugin that would automaticaly only show tracker entries for a specific group?

Here is the trackerlist plugin I am using now, which sorts for the Technical_Services group:

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{TRACKERLIST(trackerId=2,fields=4:1:5:8:6, showtitle=n, showlinks=y, showdesc=n,showstatus=n,showstatus=n,popup=7,filterfield=55,filtervalue=Technical_Services,status=>op)} Notice{TRACKERLIST}


Also, the popup portion doesnt seem to work within the wiki. It just shows it as a field on the wiki page as if I had included it within the fields= portion. Do I have to turn something else on to have the popups work? I will say that although it doesnt work within the wiki page using the trackerlist plugin, popups do work within the actual tracker view if this helps anyone

thanks!

posts: 130

Another question, I get the following email when I modify something in my tracker....where is the template for this email??? it didnt appear to be in the normal location of templates/mail....I want to edit what is sent in this email....

Status: open

Summary (unchanged):
My Pc Does not Work

Call-Back Number (unchanged):
4223

Priority (unchanged):
Routine

Type Of Issue (unchanged):
PC

Description (unchanged):
My PC Does not work!

Resolution:
Old: test to see if email updates
New: test2 to see if email updates
test to see if email updates

Docs (unchanged):